She's right. Even without sending SCs, just being there, posting in the chat, despite how fast it can go, that's a level of interaction. It's way more than something from say, television.
And it's fun. We get to interact with each other, chat often likes to troll her, sometimes she lays into chat as well, but it's just bants and a good time in the end. Above all she's very grateful to be able to interact with her fans, and we're very grateful for her, period. Her streams, her creativity, her cuteness, all of it.
Is it a typical kind of connection? Perhaps not, but to dismiss it and act like this is something to be mocked is in fact kind of insulting.